We are happy to exchange items if your order has not been shipped yet. If the return is shipped in a different box than the original packaging, the restocking fee may be up to 80%. Floor models are final sale and cannot be refunded or returned. No return is accepted for mattresses, used items, assembled items and items without the original packaging. The store policy accepts returns within 48-hours of delivery only. If you have purchased at the store location, the 10-days return policy does not apply. The in-store return policy is different than online.
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Please note we may charge up to 80-100%, if we determine that the returned item is materially/literally different than original, missing parts, misused or if we locate abuse on the product.Īfter inspection, a full refund will be issued within 72 hours. Depending on the card issuer's policy, it may take up to 5 business days for the credit to appear on your bank account. This will ensure a smooth return process by helping to prevent additional charges from the third-party carrier due to box dimension inaccuracy or damages that may occur in transit while on its way back to us. Once you decide to return the item, please re-package it with the original boxes/materials. Please keep the original boxes at the time of delivery. It's the customer's responsibility to return the order in the original packaging, we expect all orders to be in pristine condition and with all contents complete. If we locate any use, damages, missing pieces, or abuse on the product, additional fees are applied as these would negatively impact the product(s) eligibility to be re-sold. If you prefer, you can return the items to the store location 7-days a week. An appointment will be required to arrange a date and time for pick up to ensure a smooth pickup attempt. We or the third-party carrier will pick up the items from the CURBSIDE of the address.
Generally, the return pickup will occur within 4-7 business days. We will arrange the return pickup with the carrier on your behalf. Once we approve the return, we will provide you with instructions. Our team will assess the damage and work with you to determine a solution. Once you locate all the issues with the product, please take a few photos or record a video and send it to or text 34. In most cases, we will send you a replacement part or issue a non-negotiable partial refund to honor our customer satisfaction guarantee. In the unlikely event that you receive a product that's damaged in transit or defective, we're here to make it right. To start the return process, please send an email to or call the store at 83. Non-returnable items include mattresses, used items, items without the original packing and assembled items. Please note that the shipping charges from the original order are not able to be refunded once the services have been completed. Ex: $450 purchase returned - we deduct $90 and refund $360. We will incur a 20% fixed restocking fee which would be deducted from your refund total. Don't like the product for any specific reason? You can return it.We will pick up from your address at no cost to you and issue a full refund upon arrival at our warehouse. Did you receive your order damaged? You can return it.After 10 days return window closes, we do not accept returns. You must notify us within 10-days of delivery or pickup of your order. If you're not entirely satisfied with your order you can return it.
If you need immediate assistance, please text or call 34.
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